Delivery & Returns

Delivery & Returns

Shipping Information

We aim to make your shopping experience as smooth as possible. All orders are dispatched promptly using Royal Mail or DPD, ensuring your perfumes and beauty essentials reach you quickly and securely.

  • Same-Day Dispatch – Orders placed before 1 pm (Monday–Friday) will be shipped the same day. Orders placed after 1 pm or over the weekend will be dispatched the next working day.

  • Delivery Times – Please allow 2–5 working days for standard UK delivery.

  • Shipping Costs – Orders under £80 incur a standard delivery charge of £2.95. Orders over £80 qualify for free standard delivery.

  • Next Day Delivery – Available with DPD for guaranteed next working day delivery at £4.95 (Monday–Friday). Orders must be placed by 1 pm. Saturday delivery is also available for £6.95.

Please note: Delivery times may be affected by busy periods such as Black Friday, Christmas, and Bank Holidays.

Tracking details will be sent via email once your order has been shipped. If you do not receive your parcel within the expected timeframe, please contact us so we can help.

 

Overseas Delivery

We’re pleased to offer international shipping with reliable courier services.

  • Europe – £14.95 via FedEx Priority Express (2–5 working days).

  • Rest of World – £24.95 (allow up to 5 working days).

In some cases, shipments may be sent with Procarrier (3–7 working days) if FedEx charges exceed the paid shipping fee.

Please be aware: Delivery times may vary depending on destination and customs clearance.

 

Order Cancellations

Changed your mind?

  • You may cancel your order by phone or email before it has been processed and dispatched.

  • Once shipped, cancellations are no longer possible. However, you can return your order following our returns policy below.

  • During peak periods (Black Friday & Christmas), cancellations are not possible as orders are processed immediately.

     

Returns & Refunds

We want you to be delighted with your purchase. If for any reason you’re not, we offer hassle-free returns.

  • Return Period – You may return items within 28 days of receipt.

  • Condition – Products must be unused, unopened, and in their original packaging due to hygiene and safety reasons.

  • Refunds – We refund the cost of the product only (not postage), unless the item was incorrect, faulty, or damaged. Refunds are processed within 30 days of receiving the return.

  • Damaged/Incorrect Items – If your order arrives damaged or incorrect, please email sales@scentsational.com with photographic evidence. We will provide a free returns label. If evidence is not provided, we will not be able to help rectifiy the problem so please provide evidence. 

  • Customer Responsibility – If returning for reasons other than fault/damage, return postage costs are your responsibility. We recommend using a tracked service

     

Special Notes

  • Clippers, trimmers, and shavers can only be returned if unused (unless faulty).

  • Blades, leads, and chargers are classed as perishable items and are not covered under warranty.

Warranty claims require evidence of proper care and may be tested before a refund/exchange is approved.

 

 

 

 

 

 

 

Disputes & Claims

We always strive to ensure your order arrives safely and on time. However, in the rare case of a non-delivery, the following process applies:

  • Contact Within 7 Working Days – If your parcel hasn’t arrived, please contact us within 7 working days from the last tracking update. This is essential for us to raise a claim with the courier. If you contact us after this timeframe, we will still try to assist, but we may not be able to pursue the claim if valid proof of delivery exists.

  • Raising a Claim – Once you notify us within the required timeframe, we will raise a claim directly with the courier on your behalf.

  • Timeline – Courier investigations can take up to 60 days to be completed. Once the courier has provided a final decision, we will compensate you in line with the outcome.

  • How to Start a Claim – Please email us at sales@scentsational.com. We will then send you a claim form to complete and return. If the form is not received back within 7 working days, we will unfortunately be unable to proceed with the claim.

 

At Scentsational Perfumes, customer satisfaction is our priority. We’re here to help – if you have any questions regarding delivery or returns, please contact our customer care team at sales@scentsational.com or call 0203 325 5740.